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Who We Are
Founded in 1990, the Case Management Society of America (CMSA) has grown to be the leading non-profit association dedicated to the support and development of the profession of case management. It is based in Little Rock, AR, and serves more than 11,000 members, 20,000 subscribers, and 75 chapters through educational forums, networking opportunities, legislative advocacy and establishing standards to advance the profession.

Its leadership programs, educational forums, and breadth of tools and resources enable case management professionals to ensure more positive outcomes for individual patients’ healthcare needs. Case management professionals help patients get healthier, faster; and help curtail the exorbitant costs that too often afflict the nation’s health care system. To further the professional knowledge and career opportunities of its members, CMSA also offers a number of education programs.

What is a Case Manager?

Definition of Case Management
Case management is a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual's health needs through communication and available resources to promote quality cost-effective outcomes.

Philosophy of Case Management
The underlying premise of case management is based in the fact that when an individual reaches the optimum level of wellness and functional capability, everyone benefits: the individuals being served, their support systems, the health care delivery systems and the various reimbursement sources.

Case management serves as a means for achieving client wellness and autonomy through advocacy, communication, education, identification of service resources and service facilitation. The case manager helps identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source. Case management services are best offered in a climate that allows direct communication between the case manager, the client, and appropriate service personnel, in order to optimize the outcome for all concerned.

Certification determines that the case manager possesses the education, skills and experience required to render appropriate services based on sound principles of practice.

Learn More About CMSA: CMSA History • CMSA Mission and Vision